Policy

Order & Refund Policy

Your satisfaction is our priority. Here's how orders, cancellations and refunds work.

Cancellations

Orders can be cancelled free of charge up until the chef begins preparation. After preparation starts, cancellation may not be possible.

If something is wrong with your order, contact support within 24 hours and we'll make it right — a refund, credit or re-delivery.

Approved refunds are returned to your original payment method within 5–10 business days.

Report any missing or incorrect items via your dashboard or customersupport@jollanda.com and we'll resolve it quickly.

Still have questions? Reach us at customersupport@jollanda.com or call 0685973458.