We strive to provide an enjoyable ordering experience while supporting chefs who prepare meals with care. Please review your order carefully before confirming your purchase, including menu selections, quantities, dietary requirements, delivery details, and preferred delivery time. Because many meals are freshly prepared specifically for your order, cancellations or modifications may only be possible before food preparation begins. Once preparation has started, cancellation requests may not be eligible for a refund except in exceptional circumstances. Should your order arrive significantly different from what was ordered, is incomplete, damaged during delivery, or does not meet reasonable quality standards, please contact our customer support team as soon as possible, preferably with photos where appropriate. We will investigate each case fairly with both the customer and the chef. Approved resolutions may include a replacement meal, partial refund, full refund, or marketplace credit, depending on the circumstances. Refunds are generally processed back to the original payment method, although processing times may vary depending on your financial institution. Our goal is to resolve concerns promptly while maintaining fairness for customers, chefs, and delivery partners.
Still have questions? Reach us at customersupport@jollanda.com or call 0685973458.